Réceptionniste / Welcomer (h/f/x)

Sofitel Sydney Wentworth

Paris, France
On-site
Check-in/check-out procedures
Opera cloud system
Customer service and satisfaction
Ensure a warm, differentiating welcome for guests, providing an unforgettable experience in line with the establishment's quality standards

Job Summary

  • Ensure a warm, differentiating welcome for guests, providing an unforgettable experience in line with the establishment's quality standards.
  • Manage IT and administrative procedures for mobile check-in/check-out using OPERA CLOUD, verify guarantees and reservations, and handle billing and cash management.
  • Collaborate closely with hotel departments, embody the Heartist Accor spirit, and ensure guest satisfaction through attentive service and follow-up on requests.

Matching Summary

Ensure a warm, differentiating welcome for guests, providing an unforgettable experience in line with the establishment's quality standards.

Skills & Requirements

Must-have

  • Check-in/check-out procedures
  • Opera Cloud system
  • Customer service and satisfaction
  • Luggage handling and storage
  • Billing and cash handling
  • Telephone communication and reservations

Nice-to-have

  • Embody the Heartist Accor spirit
  • Customer loyalty building
  • Tourism information provision
  • Proactive project involvement
  • Brand and hotel policy adherence

Key Requirements

  • English and a second language proficiency
  • Teamwork and initiative skills
  • Attention to detail
  • Professional presentation

Work Rights

Not specified

Tailored Resume

Cover Letter