Omnichannel Operations Manager Sea&i

Sanofi

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Omnichannel transformation strategy
Capability building strategy
Cross-bu change management
** Sanofi is seeking an Omnichannel Operations Manager to lead the transformation of customer engagement strategies across various business units. The role focuses on standardizing omnichannel approaches while enhancing customer experience through effective communication and training. **

Job Summary

  • Drive execution of omnichannel transformation and capability building strategy in your market, securing standardization of approaches, methodologies, solutions and tools across the BUs.
  • Oversee the holistic local orchestration, maintaining a view of customer experience cross-GBU to ensure a best-in-class customer experience and lead local deployment of Omnichannel transformation programs.
  • Work closely with BU’s, Digital, Procurement and the other GTMC pillars’ local leaders, aligning priorities and acting always under One Sanofi spirit to deliver best-in-class and best-in-cost support to our businesses.

Matching Summary

Match Score: 75

** Sanofi is seeking an Omnichannel Operations Manager to lead the transformation of customer engagement strategies across various business units. The role focuses on standardizing omnichannel approaches while enhancing customer experience through effective communication and training. **

Skills & Requirements

Must-have

  • Omnichannel transformation strategy
  • Capability building strategy
  • Cross-BU change management
  • Customer experience oversight
  • Global tools and standards alignment

Nice-to-have

  • Entrepreneurial spirit
  • Agile decision making
  • Cross-functional collaboration
  • Data-driven actions
  • High persistence and resilience

Key Requirements

  • Solid work experience leading Omnichannel, Customer Engagement or Digital Marketing operations
  • Transformational projects management experience
  • Proven delivery of outstanding results
  • Experience leading transversal projects involving cross functional teams
  • Excellent English language knowledge and skills

Work Rights

Not specified

Tailored Resume

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