The Service Manager bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models for new cloud services
Job Summary
The Service Manager bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models for new cloud services.
This role ensures end-to-end operationalization of new cloud products by validating technical readiness and maintaining Service Level Objective documents.
Candidates must demonstrate strong analytical ability and the capacity to communicate complex technical issues to both technical and non-technical stakeholders.
Matching Summary
The Service Manager bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models for new cloud services.
Skills & Requirements
Must-have
7 years IT experience
3 years IT Service Management
Bachelor's degree in IT or MIS
IT infrastructure and cloud fundamentals
Translate requirements into operational specifications
Nice-to-have
Excellent communication abilities
Proactive problem-solving approach
Influence outside direct team reach
Ability to work in remote environment
Self-management and independent task management
Key Requirements
Bachelor's degree in Information Technology, Computer Systems, or Management Information Systems
7 years in IT and 3 years in IT Service Management
ITIL certification preferred
SAFe or Project Management Professional (PMP) certification preferred