Director, APAC, Business Process Owner - Global CRM Transformation

JOHNSON & JOHNSON INTERNATIONAL (SINGAPORE) PTE. LTD.

Singapore, Singapore
**
10+ years product or program leadership
Multi-market crm consolidation experience
Apac regional stakeholder influence
** Johnson & Johnson is seeking a Director, APAC Business Process Owner for Global CRM Transformation in Singapore, responsible for leading CRM consolidation across the Asia Pacific region. The role demands strategic leadership, program management, and cross-functional collaboration to enhance customer experience and operational efficiency. **

Job Summary

  • This role serves as the single APAC program owner accountable end-to-end for CRM consolidation across Japan, North Asia, SEAI, and ANZ.
  • The successful candidate will translate global platform direction into an APAC roadmap that balances regional localization, regulatory needs, and commercial priorities.
  • Key responsibilities include defining APAC product strategy, leading migration strategies, and driving adoption through comprehensive change management and training.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Director, APAC Business Process Owner for Global CRM Transformation in Singapore, responsible for leading CRM consolidation across the Asia Pacific region. The role demands strategic leadership, program management, and cross-functional collaboration to enhance customer experience and operational efficiency. **

Skills & Requirements

Must-have

  • 10+ years product or program leadership
  • Multi-market CRM consolidation experience
  • APAC regional stakeholder influence
  • CRM platform and data governance expertise
  • Regulatory compliance navigation in APAC

Nice-to-have

  • Experience with 4+ market platform consolidations
  • Fluency in additional regional languages
  • Prior migration cutover experience
  • Strong background in field execution
  • Vendor management and SI relationships

Key Requirements

  • 10+ years of product or program leadership
  • Demonstrated delivery of multi-market CRM/CX consolidations
  • Proven executive stakeholder influence
  • Strong understanding of CRM platforms and integrations
  • Experience navigating APAC privacy and regulatory requirements

Work Rights

Not specified

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