In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai

PwC

Mumbai, India
Agentic contact center delivery
Chatbots / voicebots
Contact center operations & kpis
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations

Job Summary

  • We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
  • At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
  • The role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness to ensure solutions are not only sold effectively but are also implementable and scalable.

Matching Summary

We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.

Skills & Requirements

Must-have

  • Agentic Contact Center Delivery
  • Chatbots / Voicebots
  • Contact Center Operations & KPIs
  • Presales & Solutioning
  • Client Stakeholder Management

Nice-to-have

  • Collaboration & Enablement
  • Intelligent Process Automation
  • Robotic Process Automation
  • Digital Workflow Solutions

Key Requirements

  • 10-15 years of experience
  • Btech/MBA/MCA
  • Proven client stakeholder management
  • Strong understanding of project delivery models

Work Rights

Not specified

Tailored Resume

Cover Letter