On-site (first 6 months), hybrid (3 days on-site, 2 days wfh thereafter)
Lead p1/p2 incident bridges
Executive leadership reporting
Itil-based incident management
Comcast is seeking an Incident Manager for Unified Communications in Pasig City to oversee critical service restorations during outages and high-priority incidents. The role requires strong technical support expertise, excellent communication skills, and the ability to manage relationships with various stakeholders
Job Summary
The UC Incident Manager is the primary lead for restoring critical services during major outages and high-priority service interruptions.
You are responsible for the end-to-end management of the incident lifecycle, ensuring that high-value enterprise accounts receive rapid restoration, transparent communication, and comprehensive post-incident analysis.
Implement and adhere to ITIL-based incident management frameworks and other industry-standard practices to ensure operational excellence.
Matching Summary
Match Score: 85
Comcast is seeking an Incident Manager for Unified Communications in Pasig City to oversee critical service restorations during outages and high-priority incidents. The role requires strong technical support expertise, excellent communication skills, and the ability to manage relationships with various stakeholders.
Skills & Requirements
Must-have
Lead P1/P2 incident bridges
Executive leadership reporting
ITIL-based incident management
UCaaS and Network troubleshooting
Proficiency in ticketing systems (Jira)
Nice-to-have
Customer relationship management
High-pressure collaboration
Data-driven trend analysis
Key Requirements
1 to 3 years of direct experience in Incident Management
Bachelor's Degree
2-5 Years Relevant Work Experience
Must be able to work nights, weekends, and variable schedules/overtime