Team Lead, Workplace Experience - Information Technology
BDO
Multiple Locations
Hybrid
In-office technology support
Device lifecycle execution
User onboarding and offboarding
The Team Leader – Workplace Experience provides operational leadership for BDO’s in-office technology support, ensuring a consistent and high-quality technology services experience
Job Summary
The Team Leader – Workplace Experience provides operational leadership for BDO’s in-office technology support, ensuring a consistent and high-quality technology services experience.
This role will lead the onsite Workplace Experience team across assigned offices and take responsibility for the day-to-day workload coordination, quality assurance, onsite support rhythms, and ensuring alignment with asset lifecycle processes.
Working for BDO you will be part of a growing and market leading professional services firm with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Matching Summary
The Team Leader – Workplace Experience provides operational leadership for BDO’s in-office technology support, ensuring a consistent and high-quality technology services experience.
Skills & Requirements
Must-have
in-office technology support
device lifecycle execution
user onboarding and offboarding
VIP support and executive experience
AV/meeting room readiness
incident and request triage
Nice-to-have
service-focused with excellent interpersonal skills
adaptable and leading through change
collaborative with cross-functional teams
natural service focus
Key Requirements
Tertiary qualified in IT, Business, or related field