Specialist - Order Fulfilment, Global Inhouse

LSEG (London Stock Exchange Group)

Taguig City, Philippines
Order processing into relevant systems
Order to bill support
Meeting guaranteed average turnaround time
Responsible for processing non-complex orders into relevant systems, supporting the order to bill portions of order fulfillment

Job Summary

  • Responsible for processing non-complex orders into relevant systems, supporting the order to bill portions of order fulfillment.
  • Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for non-complex requests on low tier accounts.
  • Join us and be part of a team that values innovation, quality, and continuous improvement.

Matching Summary

Responsible for processing non-complex orders into relevant systems, supporting the order to bill portions of order fulfillment.

Skills & Requirements

Must-have

  • Order processing into relevant systems
  • Order to bill support
  • Meeting guaranteed average turnaround time
  • Reducing resolution time
  • Managing order process for select products
  • Entering orders into specialist systems
  • Monitoring group email account

Nice-to-have

  • Enhancing customer experience
  • Championing effective collaboration
  • Valuing innovation and continuous improvement
  • Commitment to sustainability
  • Team player with service-oriented communication

Key Requirements

  • 1-2 years of related work background
  • Graduate/post-graduate in related field
  • Prior SOS experience
  • Good data interpretation skills
  • Good working knowledge of computer systems
  • Ability to prioritize and attention to details
  • High aptitude for learning
  • Deadline-oriented and ability to multi-task
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Flexible working in any shift

Work Rights

Not specified

Tailored Resume

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