Specialist, Client Care Team Lead

Chanel (Australia) Pty Ltd

Piscataway, NJ, US
Base: $61,400 through $90,000; bonus/equity: varia...
Hybrid
2+ years relevant experience
Contact center or customer service background
Coaching and team development skills
Chanel is seeking a Client Care Team Lead at its Piscataway, NJ location, to enhance the luxury client experience by leading and developing a dedicated team. The ideal candidate should have at least 2 years of relevant experience in customer service, particularly within premium or luxury brands, and demonstrate a passion for exceptional client care and team leadership

Job Summary

  • This role involves partnering with the Client Care Manager to ensure seamless daily operations and uphold exceptional luxury service standards.
  • The successful candidate will coach and develop a team of Client Care Advisors while monitoring service metrics and Voice of Client surveys.
  • Chanel offers robust benefits including wellbeing resources, generous paid time off, 401K matching, and flexible hybrid work options.

Matching Summary

Match Score: 85

Chanel is seeking a Client Care Team Lead at its Piscataway, NJ location, to enhance the luxury client experience by leading and developing a dedicated team. The ideal candidate should have at least 2 years of relevant experience in customer service, particularly within premium or luxury brands, and demonstrate a passion for exceptional client care and team leadership.

Salary

Base: $61,400 through $90,000; Bonus/Equity: Variable pay potential included; Benefits: Wellbeing fund, parental leave, 401K, healthcare

Skills & Requirements

Must-have

  • 2+ years relevant experience
  • Contact Center or Customer Service background
  • Coaching and team development skills

Nice-to-have

  • Premium or luxury brand experience
  • Knowledge of Salesforce and Genesys
  • Passion for personal growth and learning

Key Requirements

  • Minimum 2 years of experience in a related role
  • Bachelor's degree preferred or relevant industry experience
  • Proficiency in CRM platforms like Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter