The company is a leading provider of digital education solutions, aiming to expand its market position and drive digital transformation in the education and IT sectors
Job Summary
The company is a leading provider of digital education solutions, aiming to expand its market position and drive digital transformation in the education and IT sectors.
This role involves end-to-end responsibility for central operational areas including customer operations/support, professional services, IT, and delivery processes, ensuring stable, scalable, and efficient operations.
Benefits include flexible working hours, remote work, generous vacation, diverse development programs, financial benefits, and a positive work environment.
Matching Summary
The company is a leading provider of digital education solutions, aiming to expand its market position and drive digital transformation in the education and IT sectors.
Skills & Requirements
Must-have
End-to-end operational responsibility
Customer satisfaction and escalation management
Project, process, and performance management
Economic steering of operations
Cross-functional collaboration
Team leadership and enablement
IT management, quality, and compliance
Nice-to-have
Passion for digital education solutions
Strategic partnership development
Impulse for digital transformation
Key Requirements
Several years of experience in a senior operations/leadership role
Proven leadership experience in team building and scaling
Strong understanding of operations and process management
Experience in escalation, incident, and customer management
Ability for economic steering of operational units
Experience in operational excellence and continuous improvement
Strong understanding of cross-functional collaboration
Solid understanding of IT operations processes and tool landscapes