Senior Associate Engineer, Managed Services

NTT DATA

Cyberjaya, Malaysia
Moderate-level experience in managed services
Knowledge of ticketing tools
Familiarity with itil processes
As a Cross Technology Managed Services Engineer, you will play an essential role in maintaining our clients' IT infrastructure and systems

Job Summary

  • As a Cross Technology Managed Services Engineer, you will play an essential role in maintaining our clients' IT infrastructure and systems.
  • Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
  • Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by collaborating with automation teams.

Matching Summary

As a Cross Technology Managed Services Engineer, you will play an essential role in maintaining our clients' IT infrastructure and systems.

Skills & Requirements

Must-have

  • Moderate-level experience in managed services
  • Knowledge of ticketing tools
  • Familiarity with ITIL processes

Nice-to-have

  • Ability to work under pressure
  • Positive outlook in high-pressure situations
  • Commitment to client satisfaction

Key Requirements

  • Bachelor's degree in IT/Computing
  • Experience working with vendors and third parties
  • Ability to adapt to changing circumstances

Work Rights

Not specified

Tailored Resume

Cover Letter