Medical Call Center Customer Service Representative - Stu Health - Engemann Admin - Full Time 8 Hour Days (non-exempt) (non-union)
adminit.usc.edu
Los Angeles, California, US
$22.00 – $34.18 ph
Call management system usage
Patient appointment scheduling
Student health insurance counseling
Serves as the primary point of contact for access to USC academic medical centers and the USC Health Sciences Campus, handling inquiries and directing calls
Job Summary
Serves as the primary point of contact for access to USC academic medical centers and the USC Health Sciences Campus, handling inquiries and directing calls.
Counsels students and families on Student Health services, insurance programs, policies, and procedures, while also scheduling appointments and verifying insurance.
Analyzes student needs, manages medical data, and acts as a liaison to facilitate problem resolution with other university offices.
Matching Summary
Serves as the primary point of contact for access to USC academic medical centers and the USC Health Sciences Campus, handling inquiries and directing calls.
Salary
$22.00 – $34.18
Skills & Requirements
Must-have
Call management system usage
Patient appointment scheduling
Student health insurance counseling
HIPAA compliance
Interpersonal communication skills
Nice-to-have
High-pressure multitasking
Flexible schedule adaptability
Medical terminology knowledge
Bilingual Spanish proficiency
Key Requirements
High school or equivalent
Demonstrated excellent interpersonal, oral, written and listening skills
Experience in high-pressure and multi-tasking environment
Flexible schedule and understanding of highly seasonal environment