Process Engineering Assistant, OpsTech Solutions

Amazon

Antioch, TN, US
**
Customer complaint investigation and resolution
Standard operating procedure (sop) drafting and verification
Process time study execution and documentation
** Amazon is seeking a Process Engineering Assistant for its Global Process Engineering team in Antioch, TN. The role involves supporting operational tasks, resolving customer complaints, and improving processes to enhance customer satisfaction and operational excellence. **

Job Summary

  • This role supports critical operational tasks at the RAD1 facility by identifying and resolving issues that impact customer satisfaction.
  • The team member will be responsible for managing 8D processes, conducting time studies, and ensuring compliance through process audits.
  • Success in this position requires close collaboration with internal and external customers to resolve inbound receive issues and maintain operational excellence.

Matching Summary

Match Score: 75

** Amazon is seeking a Process Engineering Assistant for its Global Process Engineering team in Antioch, TN. The role involves supporting operational tasks, resolving customer complaints, and improving processes to enhance customer satisfaction and operational excellence. **

Skills & Requirements

Must-have

  • Customer complaint investigation and resolution
  • Standard Operating Procedure (SOP) drafting and verification
  • Process time study execution and documentation
  • 8D process management and ticket assignment
  • Operational excellence initiative participation

Nice-to-have

  • Hands-on technical assistance to technicians
  • Change management approval documentation creation
  • Testing new technologies and software
  • Data collection and metric reporting skills
  • Safety hazard identification and mitigation

Key Requirements

  • Experience with root cause analysis and defect troubleshooting
  • Ability to draft and verify Standard Operating Procedures
  • Proficiency in tracking labor hours and collecting metrics

Work Rights

Not specified

Tailored Resume

Cover Letter