Product Manager – Scams (complaints & Resolution)

Commtq

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Scam prevention framework implementation
Customer fairness and risk balancing
End-to-end journey ownership
** Commtq is seeking a Product Manager for their Scams team, focused on enhancing customer protection and improving operational outcomes related to scams within the retail banking sector. The role involves collaborating across various departments to develop scalable processes for scam complaint resolution and align with regulatory requirements. **

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • You’ll help shape how scam complaints are lodged, triaged and resolved, balancing customer fairness, risk and operational sustainability.
  • Support the implementation of upcoming ACMA scam prevention framework and AFCA receiving bank rule, enabling CBA and non‑CBA customers to lodge scam complaints with CBA.

Matching Summary

Match Score: 75

** Commtq is seeking a Product Manager for their Scams team, focused on enhancing customer protection and improving operational outcomes related to scams within the retail banking sector. The role involves collaborating across various departments to develop scalable processes for scam complaint resolution and align with regulatory requirements. **

Skills & Requirements

Must-have

  • Scam prevention framework implementation
  • Customer fairness and risk balancing
  • End-to-end journey ownership
  • Continuous discovery and problem framing
  • Data-driven decision making

Nice-to-have

  • Customer-first mindset
  • Strong risk lens
  • Cross-functional collaboration
  • Iterative work approach

Key Requirements

  • Product Manager experience
  • Financial services experience preferred
  • Scams or complaints journey experience preferred
  • Tertiary qualification in business or related discipline preferred

Work Rights

Not specified

Tailored Resume

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