Head Of Servicing And Collections

rippling

Remote
Remote
Collections strategies across lending and payments
Policy development and execution
Operational control and compliance
Rippling is seeking a Head of Servicing and Collections to lead their strategy for managing account servicing and collections across various financial products. The role requires extensive experience in collections strategy, particularly in regulated environments, with a strong focus on optimizing financial outcomes while ensuring compliance and a positive customer experience

Job Summary

  • Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products.
  • The Head of Servicing & Collections will own strategy, policy, and operations for servicing and collections and work closely with Product, Engineering, Finance, Risk, and Legal teams.
  • This role offers a competitive salary, benefits, and equity with a focus on optimizing financial outcomes while ensuring strong customer experience and regulatory adherence.

Matching Summary

Match Score: 85

Rippling is seeking a Head of Servicing and Collections to lead their strategy for managing account servicing and collections across various financial products. The role requires extensive experience in collections strategy, particularly in regulated environments, with a strong focus on optimizing financial outcomes while ensuring compliance and a positive customer experience.

Skills & Requirements

Must-have

  • collections strategies across lending and payments
  • policy development and execution
  • operational control and compliance
  • cross-functional collaboration with Finance and Legal
  • data analysis and actionable insights

Nice-to-have

  • strong ownership mentality
  • strategic instincts with operational focus
  • experience with SQL
  • working in regulated environments
  • self-direction and prioritization skills

Key Requirements

  • 10+ years experience in collections strategies
  • experience in regulated environments
  • proven track record building policies and operating models

Work Rights

Not specified

Tailored Resume

Cover Letter