Customer Quality Improvement Specialist - Quality Management Support Office, Group Quality Department (gqd)

Rakuten

Tokyo, Japan
Voc analysis experience
Native-level japanese proficiency
Customer satisfaction improvement
The mission of the Quality Management Support Office is to maximize customer satisfaction through comprehensive service quality improvements

Job Summary

  • The mission of the Quality Management Support Office is to maximize customer satisfaction through comprehensive service quality improvements.
  • This role involves analyzing VOC and NPS data and preparing explanatory materials for improvement actions.
  • The organization encourages initiative and offers opportunities for career development in quality management.

Matching Summary

The mission of the Quality Management Support Office is to maximize customer satisfaction through comprehensive service quality improvements.

Skills & Requirements

Must-have

  • VOC analysis experience
  • Native-level Japanese proficiency
  • Customer satisfaction improvement

Nice-to-have

  • Multinational environment experience
  • Cross-functional communication skills
  • Project management skills

Key Requirements

  • Experience in VOC analysis
  • Team management skills
  • Experience with NPS surveys

Work Rights

Not specified

Tailored Resume

Cover Letter