It Intern (service Desk)

Swbcpeo

Fully remote
Service desk support environment
Basic troubleshooting skills
Customer-focused communication
SWBC offers a hands-on internship designed to develop critical IT support skills in a real-world Service Desk environment

Job Summary

  • SWBC offers a hands-on internship designed to develop critical IT support skills in a real-world Service Desk environment.
  • Interns will learn from experienced IT professionals while gaining exposure to ticketing systems, troubleshooting workflows, and customer service best practices.
  • The company provides competitive compensation, work/life balance, career growth opportunities, and various employee engagement and wellness programs.

Matching Summary

SWBC offers a hands-on internship designed to develop critical IT support skills in a real-world Service Desk environment.

Skills & Requirements

Must-have

  • Service Desk support environment
  • Basic troubleshooting skills
  • Customer-focused communication
  • Ticketing system usage (ServiceNow)
  • Documentation and note-taking
  • Windows and Microsoft 365 familiarity

Nice-to-have

  • Team collaboration and meetings
  • Problem-solving mindset
  • Exposure to Active Directory concepts
  • Professionalism in customer support
  • Interest in IT career path

Key Requirements

  • High School Diploma or equivalent
  • Currently pursuing IT-related degree
  • Expected graduation December 2026 or later
  • Strong written and verbal communication skills
  • Ability to lift up to 20 lbs
  • Pre-employment drug testing
  • No tobacco use allowed

Work Rights

Not specified

Tailored Resume

Cover Letter