Sr. Customer Success Manager/customer Success Manager- Paradox

noahsarkvet.us

Chicago, IL, USA
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success and account management
Enterprise saas solutions expertise
Technical understanding of complex software
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
  • Workday offers a flexible work approach combining in-person and remote work, providing tools for growth, skills development, and long-term company support.

Matching Summary

As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer success and account management
  • Enterprise SaaS solutions expertise
  • Technical understanding of complex software
  • Global cross-functional team collaboration
  • Client onboarding and training
  • Product support and troubleshooting
  • Strategic account management

Nice-to-have

  • HR and recruiting software domain expertise
  • Executive level customer relationship building
  • Cross-functional corporate engagement
  • Excellent communication and organization skills
  • Mentorship of junior team members
  • Flexible work environment
  • Ability to travel up to 30%

Key Requirements

  • 7+ years customer success experience (Sr. level)
  • 5+ years customer success experience (Manager level)
  • Experience supporting enterprise SaaS solutions
  • Technical knowledge of complex software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

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