Client Success Specialist

MRI Software LLC

Client retention strategy
Resolve client escalations
Client risk management
Work with the MRI strategy to address clients at risk of leaving, including understanding their reasons, along with exploring and executing solutions to retain ARR

Job Summary

  • Work with the MRI strategy to address clients at risk of leaving, including understanding their reasons, along with exploring and executing solutions to retain ARR.
  • Support client issues and escalations by having proactive customer dialogue, devising action plans to remedy the situation, and ensuring the customer is satisfied once the matter has been concluded, whilst protecting MRIs best interests.
  • We’re obsessed with making this the best job you’ve ever had!

Matching Summary

Work with the MRI strategy to address clients at risk of leaving, including understanding their reasons, along with exploring and executing solutions to retain ARR.

Skills & Requirements

Must-have

  • Client retention strategy
  • Resolve client escalations
  • Client risk management
  • Client communication
  • Client attrition analysis
  • Collect client feedback

Nice-to-have

  • Problem solving mindset
  • Client centric focus
  • Can-do attitude

Key Requirements

  • Bachelor’s degree or related field
  • 5+ years managing client escalation
  • 5+ years client relationship experience
  • Willing to travel to client sites

Work Rights

Not specified

Tailored Resume

Cover Letter