Base: $57,000 to $102,850; bonus/equity: annual ca...
Hybrid
5+ years technical support experience
3+ years software installation licensing support
Windows and macos environment expertise
This role provides advanced technical guidance and troubleshooting for installation, licensing, and identity-related issues across a broad customer base including enterprise environments
Job Summary
This role provides advanced technical guidance and troubleshooting for installation, licensing, and identity-related issues across a broad customer base including enterprise environments.
The ideal candidate will contribute proactively by influencing product quality, improving support content, and sharing expertise through webinars and documentation.
Autodesk offers a competitive compensation package including base salary between $57,000 and $102,850, annual cash bonuses, stock grants, and comprehensive benefits.
Matching Summary
This role provides advanced technical guidance and troubleshooting for installation, licensing, and identity-related issues across a broad customer base including enterprise environments.
Salary
Base: $57,000 to $102,850; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive health, financial, and wellness benefits provided
Skills & Requirements
Must-have
5+ years technical support experience
3+ years software installation licensing support
Windows and macOS environment expertise
Active Directory user group management
Enterprise Identity Provider configuration
SAML 2.0 integration troubleshooting
SSO authentication flow analysis
Nice-to-have
Linux environment experience
Webinar presentation skills
Knowledge Base authoring ability
Proactive product quality influence
Empathetic customer-focused approach
Cross-team collaboration skills
Key Requirements
5+ years in technical support or IT operations
3+ years supporting software installation and licensing at scale
Strong experience with Windows and macOS environments