Etic, It Governance Consultant - Senior Manager

PwC UK

Hybrid
Itil v4 certification required
Itsm process design and implementation
Iso/iec 20000 and iso/iec 27001 standards
The role focuses on designing and optimizing IT service management frameworks aligned with business strategy

Job Summary

  • The role focuses on designing and optimizing IT service management frameworks aligned with business strategy.
  • Candidates must possess deep expertise in ITIL practices and compliance standards such as ISO/IEC 20000.
  • The position requires leading ITSM tool implementations and developing policies for performance metrics.

Matching Summary

The role focuses on designing and optimizing IT service management frameworks aligned with business strategy.

Skills & Requirements

Must-have

  • ITIL v4 Certification required
  • ITSM process design and implementation
  • ISO/IEC 20000 and ISO/IEC 27001 standards
  • IT operating model development
  • SLA KPI KRI performance metrics

Nice-to-have

  • Experience in regulated industries like banking
  • Knowledge of COBIT or TOGAF frameworks
  • Familiarity with ServiceNow or BMC Remedy tools
  • Strong stakeholder engagement skills
  • Agile methodology experience

Key Requirements

  • ITIL v4 Certification (Foundation or higher)
  • Proven experience in ITSM implementation
  • Background in IT Governance and Operating Models
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter