Complaint Manager

SS&C

Windsor, Connecticut, USA
Hybrid
Experience in complaints management
In-depth knowledge of dispute resolution
Strong analytical and problem-solving skills
The Complaints Manager is responsible for leading the end-to-end complaints management function across multiple clients

Job Summary

  • The Complaints Manager is responsible for leading the end-to-end complaints management function across multiple clients.
  • This role provides leadership to the complaints team, overseeing complex investigations and ensuring adherence to regulatory timeframes.
  • SS&C is committed to diversity and offers a hybrid work model with various employee benefits.

Matching Summary

The Complaints Manager is responsible for leading the end-to-end complaints management function across multiple clients.

Skills & Requirements

Must-have

  • Experience in complaints management
  • In-depth knowledge of dispute resolution
  • Strong analytical and problem-solving skills

Nice-to-have

  • Excellent verbal and written communication skills
  • High attention to detail
  • Team player committed to fairness

Key Requirements

  • Experience in the superannuation industry
  • Familiarity with ASIC's Regulatory Guide (RG 271)
  • Ability to adapt quickly to changing environments

Work Rights

Not specified

Tailored Resume

Cover Letter