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HUB24 is seeking a Customer Support Manager to lead a high-performing team in delivering exceptional customer service while ensuring operational excellence and stakeholder collaboration. The ideal candidate should have over five years of experience managing customer-facing teams, strong communication skills, and a focus on continuous improvement.
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Job Summary
The role is responsible for leading the delivery of high-quality customer service experiences while building a capable, engaged, and high-performing team.
HUB24 offers an innovative culture that empowers employees to bring ideas and creativity to work without being bogged down by bureaucracy.
The position requires acting as the escalation point for complex issues and partnering with cross-functional teams to enhance end-to-end customer outcomes.
Matching Summary
Match Score: 75
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HUB24 is seeking a Customer Support Manager to lead a high-performing team in delivering exceptional customer service while ensuring operational excellence and stakeholder collaboration. The ideal candidate should have over five years of experience managing customer-facing teams, strong communication skills, and a focus on continuous improvement.
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Skills & Requirements
Must-have
5+ years leading customer facing teams
Multi-channel call centre experience
Helpdesk ticketing systems expertise
Strong stakeholder management capabilities
Nice-to-have
Fast-paced environment adaptability
High attention to detail
Superior communication skills
Continuous improvement mindset
Key Requirements
5+ years' experience leading customer facing teams