Responsible for research and resolution of customer charge backs, requiring detailed transaction research, analytical skills, and documentation of actions taken
Job Summary
Responsible for research and resolution of customer charge backs, requiring detailed transaction research, analytical skills, and documentation of actions taken.
Develops and applies skills to research, process, and resolve chargeback/reversal requests for specific dispute reason codes, adhering to association regulations.
Gathers and analyzes transactions to determine if disputed transactions are covered under federal regulations and applies appropriate credit/debit adjustments.
Matching Summary
Responsible for research and resolution of customer charge backs, requiring detailed transaction research, analytical skills, and documentation of actions taken.
Skills & Requirements
Must-have
transaction research
analytical skills
documentation of actions
card industry regulations
multi-client/system environment
Nice-to-have
passion for success
best-in-class payment technology
dynamic team environment
Key Requirements
High School Diploma or Equivalent
0-2 years related work experience
Working knowledge of association and card industry regulations