Supervisor, Capability Center Operations - Gcc Global Home Insurance Tracking
Assurant Services Australia Pty Limited
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Two or more years of supervisory experience
Hazard insurance processing knowledge
Mortgage servicing or retail banking background
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The Supervisor, Capability Center Operations at Assurant Services Australia is responsible for leading hazard insurance processing operations to ensure quality, productivity, and compliance with client service level agreements. The role involves talent development, process improvement, and collaboration with global stakeholders to meet strategic objectives.
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Job Summary
The role is responsible for leading end-to-end operational performance for assigned hazard insurance processing workstreams.
The supervisor ensures consistent achievement of quality, production, and client SLA targets while fostering talent development.
This position requires enforcing corporate policies, investigating root causes of complaints, and recruiting candidates with specific skills.
Matching Summary
Match Score: 75
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The Supervisor, Capability Center Operations at Assurant Services Australia is responsible for leading hazard insurance processing operations to ensure quality, productivity, and compliance with client service level agreements. The role involves talent development, process improvement, and collaboration with global stakeholders to meet strategic objectives.
**
Skills & Requirements
Must-have
Two or more years of supervisory experience
Hazard insurance processing knowledge
Mortgage servicing or retail banking background
Nice-to-have
Strong verbal and written communication skills
Analytical skills for workflow management
Ability to negotiate differences productively
Key Requirements
Associate's degree or equivalent work experience
Minimum two years of supervisory experience
Understanding of human resource policies and procedures