Senior Swat Support Engineer (10am To 7pm Schedule)
IKSB
Costa Rica, Costa Rica
Fully remote
Customer support for enterprise software
Troubleshoot xml and rest web services
Workday platform support
As a SWAT Support Analyst, you will diagnose and troubleshoot highly technical software issues and collaborate with multiple stakeholders to deliver solutions
Job Summary
As a SWAT Support Analyst, you will diagnose and troubleshoot highly technical software issues and collaborate with multiple stakeholders to deliver solutions.
The SWAT Support Team proactively identifies and resolves performance issues to improve the overall Workday experience for customers.
Workday offers a flexible work approach combining in-person and remote time, supporting employee growth and a culture rooted in integrity and empathy.
Matching Summary
As a SWAT Support Analyst, you will diagnose and troubleshoot highly technical software issues and collaborate with multiple stakeholders to deliver solutions.
Skills & Requirements
Must-have
Customer support for enterprise software
Troubleshoot XML and REST web services
Workday platform support
10 am to 7 pm Costa Rica schedule
Use of tools like SoapUI and Postman
Manage case queues and SLAs
Nice-to-have
Strong verbal and written communication
Team player and collaborative mindset
Ability to absorb new technologies quickly
Work in fast paced dynamic environment
Participate in 24x7 global coverage plan
Key Requirements
2+ years experience with ERP applications
4+ years customer support for enterprise software
Required 10 am to 7 pm Costa Rica schedule
Participation in on-call rotation including weekends
Experience with HCM, Payroll, or Financials ERP systems