Service Request & Problem Management Process Owner

Rolls-Royce Motor Cars

Krakow, Poland
Hybrid (2 days in the office / 3 days from home)
5+ years of experience in service management
Strong background in itil or esm frameworks
Experience managing servicenow environments
Rolls-Royce Motor Cars is seeking a Service Request & Problem Management Process Owner to lead the end-to-end governance and continuous improvement of ticket management processes within their GBS operations in Krakow, Poland. Ideal candidates should possess extensive experience in service management, particularly with ServiceNow applications, and demonstrate strong analytical and collaborative skills

Job Summary

  • As a GBS Service Request & Problem Management Process Owner, you will lead the design and governance of ticket management processes.
  • You will drive initiatives to enhance service quality and implement self-service solutions.
  • Rolls-Royce offers a hybrid work model and various employee benefits to support your work-life balance.

Matching Summary

Match Score: 85

Rolls-Royce Motor Cars is seeking a Service Request & Problem Management Process Owner to lead the end-to-end governance and continuous improvement of ticket management processes within their GBS operations in Krakow, Poland. Ideal candidates should possess extensive experience in service management, particularly with ServiceNow applications, and demonstrate strong analytical and collaborative skills.

Skills & Requirements

Must-have

  • 5+ years of experience in service management
  • Strong background in ITIL or ESM frameworks
  • Experience managing ServiceNow environments

Nice-to-have

  • Passion for simplifying user experience
  • Demonstrated success in cross-functional collaboration
  • Analytical and data-driven mindset

Key Requirements

  • Relevant certifications are advantageous
  • Customer-centric approach
  • Confident facilitator for business and technical teams

Work Rights

Not specified

Tailored Resume

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