Lead Solution Engineer | Pubsec | Service Cloud

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Service cloud expertise
Contact centre technology knowledge
Technical pre-sales experience
The Specialist Solution Engineer is a high-impact technical pre-sales role primarily responsible for envisioning and presenting a transformational view of our Service Cloud and Contact Centre offerings

Job Summary

  • The Specialist Solution Engineer is a high-impact technical pre-sales role primarily responsible for envisioning and presenting a transformational view of our Service Cloud and Contact Centre offerings.
  • Salesforce consistently ranks as one of the best places to work because we genuinely invest in our people and support career growth in a collaborative culture.
  • Salesforce is an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations throughout the hiring process.

Matching Summary

The Specialist Solution Engineer is a high-impact technical pre-sales role primarily responsible for envisioning and presenting a transformational view of our Service Cloud and Contact Centre offerings.

Skills & Requirements

Must-have

  • Service Cloud expertise
  • Contact Centre technology knowledge
  • Technical pre-sales experience
  • SIP and RTP troubleshooting
  • WebRTC browser softphone knowledge
  • CCaaS platform experience
  • Digital channel integration

Nice-to-have

  • Field Service Management knowledge
  • Generative AI and Sentiment Analysis
  • High energy and curiosity
  • Ability to work in fast-paced environment
  • Collaboration across matrix organisation

Key Requirements

  • Salesforce Certifications highly desirable
  • Ability to travel up to 25%
  • Experience with CCaaS platforms
  • Proficiency in conversational bots and AI
  • Knowledge of SIP Trunking and PSTN Gateways

Work Rights

Not specified

Tailored Resume

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