Global Process Owner (gpo) - Customer Care (m/f/d)

Airi Quideer

Saint-Priest, France
Not specified (potentially hybrid or onsite based on location options)
10-15 years customer care experience
Process management methodologies bpm lean six sigma
Crm tools salesforce zendesk ai chatbot
The Global Process Owner (GPO) for Customer Care at Airi Quideer is responsible for enhancing and optimizing customer care processes globally, aiming to transform the organization into an agile, process-driven entity. The ideal candidate should possess extensive experience in customer care transformation projects and process management methodologies

Job Summary

  • You will define and harmonize end-to-end target processes for Customer Care from order taking to dispute resolution.
  • The role requires leading multi-country transformation initiatives and integrating market best practices into global standards.
  • Candidates must demonstrate the ability to challenge local status quos while balancing global consistency with local adoption.

Matching Summary

Match Score: 85

The Global Process Owner (GPO) for Customer Care at Airi Quideer is responsible for enhancing and optimizing customer care processes globally, aiming to transform the organization into an agile, process-driven entity. The ideal candidate should possess extensive experience in customer care transformation projects and process management methodologies.

Skills & Requirements

Must-have

  • 10-15 years Customer Care experience
  • Process management methodologies BPM Lean Six Sigma
  • CRM tools Salesforce Zendesk AI Chatbot
  • Global process transformation leadership
  • Influential leadership without authority

Nice-to-have

  • Fluent French or German language skills
  • Experience in matrix organizations
  • Consulting-grade problem solving skills
  • Omnichannel engagement expertise

Key Requirements

  • Minimum 10 to 15 years of experience
  • Advanced mastery of Lean Six Sigma methodologies
  • Fluent English communication required

Work Rights

Not specified

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