Customer Support And Reports & Analysis Units Supervisor

North Carolina Department of Health and Human Services

Unknown, NC, US
Base: $52,592 - $92,036; recruitment range: $55,59...
Not specified
Supervision of subordinate work
Interpretation of policy procedures
State and federal regulation compliance
The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to manage daily operations of the Child Support Program’s customer service and reporting units. The role requires a bachelor's degree and experience in child support, supervision, and analytical skills

Job Summary

  • The primary purpose of the position is to oversee the day-to-day operations of the Customer Support Unit and Reports & Analysis Unit within the North Carolina Child Support Program.
  • This role requires planning, assigning, and managing subordinate work while utilizing Human Resources policy to develop staff and ensure consistency with State and Federal regulations.
  • Employees receive comprehensive benefits including health insurance options, standard and supplemental retirement plans, paid vacation, sick leave, and paid parental leave.

Matching Summary

Match Score: 75

The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to manage daily operations of the Child Support Program’s customer service and reporting units. The role requires a bachelor's degree and experience in child support, supervision, and analytical skills.

Salary

Base: $52,592 - $92,036; Recruitment Range: $55,592 - $60,000; Benefits: Health insurance, retirement plans, NCFlex program, paid leave

Skills & Requirements

Must-have

  • supervision of subordinate work
  • interpretation of policy procedures
  • state and federal regulation compliance
  • program performance monitoring
  • data query design and testing

Nice-to-have

  • experience with Microsoft Office software
  • knowledge of Client Services Data Warehouse
  • demonstrated analytical thinking skills
  • resource management capabilities
  • child support program experience

Key Requirements

  • Bachelor's degree from accredited institution
  • Three years of related experience
  • Experience in supervision and decision making

Work Rights

Not specified

Tailored Resume

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