Service Desk Analyst

James Fisher and Sons PLC

Knutsford, United Kingdom
On-site
First point of contact for it issues
Troubleshoot, diagnose, and resolve problems
Maintain ownership of faults
Act as the first point of contact for IT issues and queries, delivering high-quality customer service

Job Summary

  • Act as the first point of contact for IT issues and queries, delivering high-quality customer service.
  • Provide 1st Line Support, resolving most IT requests (hardware/software) at first contact.
  • Own user issues from start to resolution, ensuring timely updates and clear communication.

Matching Summary

Act as the first point of contact for IT issues and queries, delivering high-quality customer service.

Skills & Requirements

Must-have

  • First point of contact for IT issues
  • Troubleshoot, diagnose, and resolve problems
  • Maintain ownership of faults
  • Excellent customer service skills
  • Liaise with third-party suppliers

Nice-to-have

  • Willingness to pick up the phone
  • Opportunity for further development

Key Requirements

  • Good technical foundation in first/second line service desk role
  • Experience with Incident Management and SLAs
  • Proficiency in using service desk software

Work Rights

Not specified

Tailored Resume

Cover Letter