Customer Support Executive

gxbank.my

Not specified (potential for hybrid or flexible schedules)
2 years contact centre experience
Financial institutions background
Live chat and digital servicing
GX Bank Berhad is seeking a Customer Support Executive to provide exceptional customer service via various channels, including voice and digital platforms. The ideal candidate will have at least two years of experience in customer service within financial institutions and a diploma in any field, demonstrating a customer-centric approach in a fast-paced environment

Job Summary

  • GX Bank is the first digital bank in Malaysia aiming to serve unserved individuals and SMEs through technology.
  • The role involves providing real-time human-assisted customer support via voice, live chat, email, and social media channels.
  • Employees must follow SOPs, resolve issues, escalate risks, and meet quantitative performance metrics in a fast-paced environment.

Matching Summary

Match Score: 85

GX Bank Berhad is seeking a Customer Support Executive to provide exceptional customer service via various channels, including voice and digital platforms. The ideal candidate will have at least two years of experience in customer service within financial institutions and a diploma in any field, demonstrating a customer-centric approach in a fast-paced environment.

Skills & Requirements

Must-have

  • 2 years contact centre experience
  • financial institutions background
  • live chat and digital servicing
  • flexible shifting schedules
  • Microsoft and Google Suite proficiency

Nice-to-have

  • customer centric mindset
  • thrives in team environment
  • open to development feedback
  • proactive risk spotting ability
  • adaptability to changing environment

Key Requirements

  • At least 2 years' working experience
  • Tertiary education with diploma
  • Proficiency in required languages
  • Experience in financial services sector

Work Rights

Not specified

Tailored Resume

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