On-site with the option for remote work, part-time from 80%.
2 years it support experience
Microsoft 365 and office applications
Ticket system proficiency
Swisscard AECS GmbH is seeking an IT Service Desk Supporter/in for their Zürich location to join their support team, providing essential IT services to internal customers. The ideal candidate should have at least two years of IT support experience and be proficient in Microsoft operating systems and Office applications
Job Summary
This role serves as the central contact point for employees regarding IT issues, applications, and infrastructure within a leading Swiss credit card company.
The successful candidate will handle incidents and service requests, perform remote or on-site analysis, and ensure proper escalation of critical issues.
Regular night, weekend, and holiday on-call duties are required to maintain business-critical operations and provide immediate support.
Matching Summary
Match Score: 75
Swisscard AECS GmbH is seeking an IT Service Desk Supporter/in for their Zürich location to join their support team, providing essential IT services to internal customers. The ideal candidate should have at least two years of IT support experience and be proficient in Microsoft operating systems and Office applications.
Skills & Requirements
Must-have
2 years IT support experience
Microsoft 365 and Office applications
Ticket system proficiency
German language fluency
Incident management and resolution
Remote troubleshooting skills
Nice-to-have
Workplace lifecycle management
Access management experience
Project transition support
Printer environment administration
Service operation workflow knowledge
Key Requirements
Completed IT education or technical training with advanced IT education
Minimum 2 years practical experience in IT support or service desk
Very good German language skills in speaking and writing
English language skills sufficient for daily support tasks
Availability for regular on-call shifts including nights and weekends