Customer Service/ Sales Support Liaison

PPD (Thermo Fisher) UK

Fishers, Indiana, United States
2+ years customer service experience
Erp systems expertise sap oracle
Power bi data analysis skills
This role contributes to commercial excellence within the Transplant Diagnostics Division by managing customer relationships and ensuring seamless order fulfillment

Job Summary

  • This role contributes to commercial excellence within the Transplant Diagnostics Division by managing customer relationships and ensuring seamless order fulfillment.
  • The position requires collaborating across multiple departments to resolve escalations while maintaining high service standards and driving process improvements.
  • Candidates will have opportunities for professional development while working with advanced scientific technologies and solutions in a results-oriented environment.

Matching Summary

This role contributes to commercial excellence within the Transplant Diagnostics Division by managing customer relationships and ensuring seamless order fulfillment.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • ERP systems expertise SAP Oracle
  • Power BI data analysis skills
  • Process improvement project management
  • Contract review commercial terms

Nice-to-have

  • Scientific or biotechnology background
  • Training and mentoring abilities
  • Additional language proficiency
  • Adaptability to shifting priorities

Key Requirements

  • Bachelor's Degree preferred
  • Must be legally authorized to work in US
  • Pass comprehensive background check including drug screening
  • No sponsorship provided for work authorization

Work Rights

Must be legally authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter