Guest Relations Representative

Dave & Buster's

Base: $32,340 - $43,120; bonus/equity: not specifi...
Fully remote
Manage high-level escalations from agencies and ceo office
Conduct comprehensive research to investigate root causes
Excellent verbal and written communication skills
The role focuses on managing high-level escalations originating from agencies, the CEO's office, and social media while recovering the guest experience

Job Summary

  • The role focuses on managing high-level escalations originating from agencies, the CEO's office, and social media while recovering the guest experience.
  • Employees will conduct comprehensive research to investigate issues, analyze root causes, and formulate well-structured written responses to guest concerns.
  • The company offers competitive benefits including paid time off, medical/dental/vision coverage, a 401k match, and free video games.

Matching Summary

The role focuses on managing high-level escalations originating from agencies, the CEO's office, and social media while recovering the guest experience.

Salary

Base: $32,340 - $43,120; Bonus/Equity: Not specified; Benefits: PTO, Medical/Dental/Vision, 401k match, Free Video Games

Skills & Requirements

Must-have

  • Manage high-level escalations from agencies and CEO office
  • Conduct comprehensive research to investigate root causes
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize assigned cases
  • Balance incoming calls with case management

Nice-to-have

  • Passion for delivering exceptional guest experiences
  • Collaboration with store management and IT departments
  • Commitment to upholding brand culture
  • Love for the Dave & Buster's brand
  • Team-oriented mindset

Key Requirements

  • Business coursework preferred or equivalent job experience
  • Must be able to work Friday-Tuesday or Wednesday-Sunday shifts
  • Good judgment in decision-making and problem-solving

Work Rights

Not specified

Tailored Resume

Cover Letter