Senior Customer Success Manager

Mews

United Kingdom
Commission tied to 20% of growth; not specified ba...
**
5+ years in b2b saas customer success
Experience with complex mid-market portfolios
Proven track record in nrr and expansion targets
** Mews is seeking a Senior Customer Success Manager for the UK & Ireland to oversee a portfolio of mid-market hotel groups and multi-property chains. The ideal candidate will possess extensive experience in SaaS Customer Success, particularly in managing complex accounts, and will play a critical role in shaping customer outcomes and driving the company's growth. **

Job Summary

  • This role involves owning a complex portfolio of Mid-Market hotel groups and acting as a trusted strategic partner at the executive level.
  • The company offers unlimited paid holiday, best-in-class parental leave, and participation in a company share program.
  • Successful candidates will be recognized internally as the go-to expert for strategic customer situations and escalations while driving measurable outcomes across retention and payments.

Matching Summary

Match Score: 75

** Mews is seeking a Senior Customer Success Manager for the UK & Ireland to oversee a portfolio of mid-market hotel groups and multi-property chains. The ideal candidate will possess extensive experience in SaaS Customer Success, particularly in managing complex accounts, and will play a critical role in shaping customer outcomes and driving the company's growth. **

Salary

Commission tied to 20% of growth; Not specified base salary; Not specified equity details

Skills & Requirements

Must-have

  • 5+ years in B2B SaaS Customer Success
  • Experience with complex Mid-Market portfolios
  • Proven track record in NRR and expansion targets
  • Ability to lead executive-level business reviews
  • Experience designing scalable playbooks and frameworks

Nice-to-have

  • Fluency in a second European language
  • Background in hospitality or travel industry
  • Experience with Property Management Systems (PMS)
  • Comfortable using AI-powered tools
  • Previous experience mentoring peers

Key Requirements

  • 5+ years in Customer Success or Account Management
  • Fluent English required
  • Second European language strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter