Case Management Support Intern

Penn State

University Park, PA, US
Stipend available based on contracted hours; not s...
Hybrid
Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Customer service experience with empathetic approach
The Case Management Intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity

Job Summary

  • The Case Management Intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity.
  • Responsibilities include triaging calls and emails, providing resources like medical care and food assistance, and maintaining records in an online case management system.
  • This is a 10-40 hour per week position with a possibility of some remote work and a stipend available based on contracted hours.

Matching Summary

The Case Management Intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity.

Salary

Stipend available based on contracted hours; Not specified; Not specified

Skills & Requirements

Must-have

  • Ability to handle confidential information with discretion
  • Strong interpersonal and relationship-building skills
  • Customer service experience with empathetic approach

Nice-to-have

  • Experience working independently and collaboratively
  • Reliable and trustworthy work ethic
  • Solutions-oriented customer service approach

Key Requirements

  • Current Penn State employee or student status preferred for internal application
  • Undergraduate or graduate student enrollment required
  • Ability to work independently and collaboratively

Work Rights

Not specified

Tailored Resume

Cover Letter