Customer Operations Officer

ROLLS-ROYCE SINGAPORE PTE. LTD.

Singapore
Onsite
End-to-end customer service delivery management
Fleet health performance monitoring
Cross-functional stakeholder coordination
Rolls-Royce Singapore is seeking a Customer Operations Officer to manage end-to-end customer service delivery, acting as the customer advocate within the organization. The role involves coordinating with cross-functional teams to enhance customer satisfaction and operational excellence

Job Summary

  • This role serves as the primary interface with customers to manage end-to-end service delivery and ensure fleet health performance.
  • The successful candidate will act as the voice of the customer internally, coordinating with Fleet Planning, MRO, Engineering, and Supply Chain teams.
  • Rolls-Royce offers a high-performance culture that values individuality and supports innovation through diverse perspectives and experiences.

Matching Summary

Match Score: 75

Rolls-Royce Singapore is seeking a Customer Operations Officer to manage end-to-end customer service delivery, acting as the customer advocate within the organization. The role involves coordinating with cross-functional teams to enhance customer satisfaction and operational excellence.

Skills & Requirements

Must-have

  • End-to-end customer service delivery management
  • Fleet health performance monitoring
  • Cross-functional stakeholder coordination
  • SAP ERP system familiarity
  • Operational KPI tracking and reporting

Nice-to-have

  • Engineering or aerospace industry background
  • Continuous improvement initiative experience
  • Strong analytical thinking capabilities
  • Proactive risk anticipation skills
  • Senior stakeholder presentation confidence

Key Requirements

  • Diploma in Business, Engineering, or Supply Chain
  • 2-5 years experience in customer operations
  • Legal right to work in Singapore required

Work Rights

Must have legal right to work in Singapore

Tailored Resume

Cover Letter