Intern Student

Ericsson

Bangkok, Thailand
On-site
Ericsson operations engine
Test automation management tools
Itil framework knowledge
Ericsson is seeking an Intern Student for the role of Automated Operations Engineer in Bangkok, Thailand, focusing on maintaining high-quality service and performance for their customers. The position involves monitoring services, handling alarms, and investigating incidents to ensure optimal service delivery

Job Summary

  • This role is crucial to ensuring continuous, high-quality service to customers by managing proactive and reactive maintenance activities.
  • The successful candidate will monitor first-level services, handle alarms, and supervise the performance of resources to meet Service Level Agreements.
  • You will be responsible for identifying incidents, conducting investigations for capacity and performance, and escalating service issues as necessary.

Matching Summary

Match Score: 75

Ericsson is seeking an Intern Student for the role of Automated Operations Engineer in Bangkok, Thailand, focusing on maintaining high-quality service and performance for their customers. The position involves monitoring services, handling alarms, and investigating incidents to ensure optimal service delivery.

Skills & Requirements

Must-have

  • Ericsson Operations Engine
  • Test Automation Management Tools
  • ITIL framework knowledge
  • Service Level Agreement management
  • Incident investigation and escalation

Nice-to-have

  • Customer complaint resolution skills
  • Call center experience
  • Document control proficiency
  • Proactive maintenance coordination
  • Client services background

Key Requirements

  • Student status or recent graduate
  • Knowledge of Ericsson RAN and Packet Core Management
  • Familiarity with Software Performance Testing tools

Work Rights

Not specified

Tailored Resume

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