Intern Student

Ericsson

Bangkok, Thailand
**
Monitor 1st level services and manage events
Handle alarms for services and resources
Supervise performance of services and resources
** Ericsson is seeking an intern for their Automated Operations Engineer position in Bangkok, Thailand. The role focuses on maintaining high-quality service delivery through monitoring and managing service performance and incidents. **

Job Summary

  • This role is crucial to ensuring continuous, high-quality service to customers by maintaining optimum service availability and performance.
  • You will coordinate, support, and manage both proactive and reactive maintenance activities while monitoring security events.
  • The position requires handling alarms, identifying incidents, and escalating service issues as necessary to meet Service Level Agreements.

Matching Summary

Match Score: 75

** Ericsson is seeking an intern for their Automated Operations Engineer position in Bangkok, Thailand. The role focuses on maintaining high-quality service delivery through monitoring and managing service performance and incidents. **

Skills & Requirements

Must-have

  • Monitor 1st level services and manage events
  • Handle alarms for services and resources
  • Supervise performance of services and resources
  • Identify incidents and conduct investigations
  • Escalate service and resource incidents

Nice-to-have

  • Ericsson Operations Engine knowledge
  • Test Automation Management Tools experience
  • ITIL framework understanding
  • Customer Complaint Resolution skills
  • MS TOP proficiency

Key Requirements

  • Student status or Intern eligibility
  • Knowledge of Ericsson RAN Management
  • Familiarity with ITIL standards

Work Rights

Not specified

Tailored Resume

Cover Letter