Not specified; not specified; medical, dental, vis...
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Stratmor survey management experience
J.d. power benchmarking expertise
Power bi or tableau visualization skills
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Newrez is seeking a Director of Homeowner Insights to lead initiatives that integrate customer feedback into organizational strategies, with a strong emphasis on data analysis and storytelling. The ideal candidate should have over eight years of experience in customer insights and analytics, particularly within the mortgage or financial services sectors.
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Job Summary
The Director of Homeowner Insights plays a critical role in operationalizing insights from STRATMOR, J.D. Power, and internal VOC channels to support enterprise customer experience strategy.
This leader transforms complex data into clear, compelling narratives that inform operational decisions and support closed-loop action planning across Originations, Servicing, and Digital teams.
Newrez offers a comprehensive total rewards package including medical, dental, vision insurance, a 401(k) with employer match, and paid volunteer time off.
Matching Summary
Match Score: 75
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Newrez is seeking a Director of Homeowner Insights to lead initiatives that integrate customer feedback into organizational strategies, with a strong emphasis on data analysis and storytelling. The ideal candidate should have over eight years of experience in customer insights and analytics, particularly within the mortgage or financial services sectors.
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Salary
Not specified; Not specified; Medical, dental, vision insurance; 401(k) with employer match; Paid Maternity Leave; Tuition & Certification reimbursement
Skills & Requirements
Must-have
STRATMOR survey management experience
J.D. Power benchmarking expertise
Power BI or Tableau visualization skills
VOC data ingestion and governance
Root cause analysis capabilities
Nice-to-have
Strong storytelling and narrative skills
Experience in regulated mortgage industry
Ability to influence senior executives
High learning agility and adaptability
Key Requirements
Bachelor's degree in Business, Analytics, Statistics, Marketing, Economics, or related field
8+ years of experience in customer insights, VOC, analytics, or CX measurement
Experience with STRATMOR, J.D. Power, or mortgage lifecycle insights preferred