Technical Customer Service Lead

Diversey – A Solenis Company

Not specified; not specified; competitive compensa...
Not specified (could be inferred as hybrid based on typical roles in similar industries but requires confirmation).
Manage dispensing and dosing engineers
Analyze customer feedback and service metrics
Monitor stock levels for first time fix
Diversey, a Solenis Company, is seeking a Technical Customer Service Lead to enhance customer experiences and operational excellence. The ideal candidate will have at least three years of experience in technical customer service and strong analytical skills to drive service quality improvements

Job Summary

  • The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers across the Food & Beverage sector.
  • This position is responsible for managing regional engineering managers, optimizing service delivery through KPIs, and coordinating all rollouts to ensure excellence.
  • Diversey offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth within a world-class company dedicated to protecting people, resources, and the planet.

Matching Summary

Match Score: 85

Diversey, a Solenis Company, is seeking a Technical Customer Service Lead to enhance customer experiences and operational excellence. The ideal candidate will have at least three years of experience in technical customer service and strong analytical skills to drive service quality improvements.

Salary

Not specified; Not specified; Competitive compensation and comprehensive benefits offered

Skills & Requirements

Must-have

  • Manage Dispensing and Dosing Engineers
  • Analyze customer feedback and service metrics
  • Monitor stock levels for first time fix
  • Manage contractor relationships and invoicing
  • Create reporting suite for strategic accounts

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication and presentation abilities
  • Ability to lead initiatives and influence stakeholders
  • Demonstrated continuous improvement mindset
  • High emotional intelligence and adaptability

Key Requirements

  • Minimum of 3 years experience in technical customer service or process improvement
  • Proficiency in data analysis and reporting tools
  • Experience leading cross-functional teams and resolving service challenges

Work Rights

Not specified

Tailored Resume

Cover Letter