Customer Banking Specialist - Newman (full Time, 12 Month Opportunity)
CBA New Digital Businesses Pty Ltd
Newman, AU
Assist customers with banking transactions
Deliver outstanding customer service
Meaningful conversations face to face
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels, as well as face-to-face retail branch services
Job Summary
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels, as well as face-to-face retail branch services.
You will build personal connections with customers, help them use digital banking options, and complete Financial Health Checks to assess their needs.
Continuous training and development will be provided to support your career aspirations.
Matching Summary
This role involves assisting customers with everyday banking needs and complaints via telephone or other digital channels, as well as face-to-face retail branch services.
Skills & Requirements
Must-have
Assist customers with banking transactions
Deliver outstanding customer service
Meaningful conversations face to face
Work with in-branch technology
Process applications for personal loans
Capture customer feedback and take action
Nice-to-have
Problem solving attitude
Curiosity in finding solutions
Open approach to learning
Goal oriented
Collaborative team player
Key Requirements
Full time, 12 month contract
Monday - Friday 8:30am - 4:50pm
Aboriginal &/or Torres Strait Islander people encouraged to apply