It Operations Team Lead

Abridge

New York, NY, US
Competitive compensation; equity grants included; ...
Remote
4-6 years it support experience
Macos primary environment troubleshooting
Google workspace and okta administration
This role serves as the operational anchor for IT Operations, acting as a player-coach who resolves complex escalations while mentoring the team

Job Summary

  • This role serves as the operational anchor for IT Operations, acting as a player-coach who resolves complex escalations while mentoring the team.
  • The position requires owning the health of the support desk, including SLA performance, ticket triage, and ensuring consistent support quality in a regulated healthcare environment.
  • Abridge offers comprehensive benefits including generous time off, HSA contributions, paid parental leave, and a lifestyle wallet for professional development.

Matching Summary

This role serves as the operational anchor for IT Operations, acting as a player-coach who resolves complex escalations while mentoring the team.

Salary

Competitive compensation; Equity grants included; Generous benefits package

Skills & Requirements

Must-have

  • 4-6 years IT support experience
  • macOS primary environment troubleshooting
  • Google Workspace and Okta administration
  • SLA ownership and ticket queue management
  • HIPAA and SOC 2 compliance awareness

Nice-to-have

  • Remote-first or distributed workforce support
  • AI first ITSM platform familiarity
  • Healthcare or life sciences background
  • Device lifecycle automation experience
  • Generative AI tooling usage knowledge

Key Requirements

  • 4-6 years in IT support or systems administration
  • 1-2 years in senior or lead capacity
  • Hands-on macOS, Google Workspace, and Okta skills
  • Experience with MDM platforms like JAMF
  • Knowledge of HIPAA and SOC 2 requirements

Work Rights

Not specified

Tailored Resume

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