Guest Relations Executive (front Office)

Four Seasons Hotels & Resorts

Singapore, Singapore
Exceptional guest experience
Respond to guest requests
Resolve guest complaints
The Guest Relations Executive is an essential part of the Front Office Team, responsible for providing an exceptional guest experience from arrival to departure

Job Summary

  • The Guest Relations Executive is an essential part of the Front Office Team, responsible for providing an exceptional guest experience from arrival to departure.
  • This role involves welcoming guests, responding to inquiries, resolving complaints, and personalizing service to align with Four Seasons standards.
  • Four Seasons offers a rewarding career with opportunities for growth, strong culture, excellent training, and benefits including complimentary stays and discounted meals.

Matching Summary

The Guest Relations Executive is an essential part of the Front Office Team, responsible for providing an exceptional guest experience from arrival to departure.

Skills & Requirements

Must-have

  • Exceptional guest experience
  • Respond to guest requests
  • Resolve guest complaints
  • Four Seasons service standards

Nice-to-have

  • Warmth and attention to detail
  • Anticipate guest needs
  • Genuine heart in service
  • Curiosity in luxury market

Key Requirements

  • Diploma in Hospitality or equivalent
  • One year relevant experience
  • Knowledge of Opera System
  • Singaporean citizenship only

Work Rights

Singaporean citizens only

Tailored Resume

Cover Letter