CACI is seeking a Momentum Helpdesk Analyst with a minimum of three years of experience in Momentum Financials to support their government agency IT operations. The ideal candidate should possess strong analytical skills and the ability to work collaboratively in a dynamic environment
Job Summary
Provide advanced customer support in a production environment for Momentum Financials and maintain a workload of tickets, communicating statuses and impediments.
Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly, supporting system configuration, testing, and validation.
Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs, while contributing to continuous process improvement and identifying opportunities to optimize Momentum functionality and reporting.
Matching Summary
Match Score: 85
CACI is seeking a Momentum Helpdesk Analyst with a minimum of three years of experience in Momentum Financials to support their government agency IT operations. The ideal candidate should possess strong analytical skills and the ability to work collaboratively in a dynamic environment.
Salary
$63,300-$129,700; Not specified; Not specified
Skills & Requirements
Must-have
Momentum Financials experience
advanced customer support
ticket resolution and communication
SQL queries for data extracts
troubleshooting production issues
Nice-to-have
continuous process improvement
AI for process streamlining
flexibility and meeting deadlines
team collaboration and communication
Key Requirements
3+ years of experience with Momentum Financials
US citizen
Ability to pass a Tier 2 MBI background investigation