Signature Customer Success Account Manager - Janesville, Wi

UPS

Janesville, WI, US
Customer satisfaction and retention
Manage multiple customers efficiently
Drive customer loyalty and growth
The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale

Job Summary

  • The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
  • This position will support a territory including Janesville, WI and Beloit, WI, managing a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
  • The role involves proactively engaging existing customers to enhance value, prevent churn, and identify low-touch upsell opportunities.

Matching Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.

Skills & Requirements

Must-have

  • customer satisfaction and retention
  • manage multiple customers efficiently
  • drive customer loyalty and growth
  • monitor customer health metrics
  • issue management
  • value creation

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • data-driven mindset

Key Requirements

  • 0–4 years in customer success, support, or related customer-facing roles
  • SMB account management experience
  • Ability to manage multiple customer engagements
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Tailored Resume

Cover Letter