Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed to be hybrid based on the nature of the role).
10 years it service management experience
Strong working knowledge of itil practices
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing governance, incident management, change management, and audit readiness in alignment with ITIL best practices. The ideal candidate will possess extensive experience in IT governance and operations, with a strong focus on data-driven decision-making and organizational leadership

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and partnering with Internal Audit teams.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing governance, incident management, change management, and audit readiness in alignment with ITIL best practices. The ideal candidate will possess extensive experience in IT governance and operations, with a strong focus on data-driven decision-making and organizational leadership.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Data-informed leadership mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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