This role involves delivering professional and effective HR support to managers and employees, contributing to HR procedural improvements and status reporting of HR delivery tasks
Job Summary
This role involves delivering professional and effective HR support to managers and employees, contributing to HR procedural improvements and status reporting of HR delivery tasks.
You will provide first line support on HR processes and tools, resolve employee queries through various communication channels, and collaborate closely with HR colleagues to ensure efficient service.
Ericsson offers an inclusive and diverse team environment where innovation is driven by collaboration, providing opportunities to push boundaries and build novel solutions.
Matching Summary
This role involves delivering professional and effective HR support to managers and employees, contributing to HR procedural improvements and status reporting of HR delivery tasks.
Skills & Requirements
Must-have
HR transactional service delivery
Support using SuccessFactors and HRMS
Employee query resolution via multiple channels
Fluent English communication
Work in rotational/night shifts
Customer service focus
Nice-to-have
Interpersonal and presentation skills
Team-player and service-minded attitude
Multilingual skills in Mandarin, Spanish, French
Keen learning orientation
Collaborative learning environment
Key Requirements
Minimum Graduate education
1-3 years HR or customer service experience
HR Diploma/PG/MBA advantageous
Fluent English written and verbal
Open to rotational/night shifts
Language expertise in Mandarin, Spanish, or French