Base: $17.71 - $22.79phly; bonus/equity: not speci...
Fully remote
2+ years of call center experience
35 wpm typing speed
Excellent spelling and grammar skills
The Senior Telecommunications Operator provides outstanding customer care by managing main numbers, page calls, and answering services efficiently at Brigham and Women's Hospital
Job Summary
The Senior Telecommunications Operator provides outstanding customer care by managing main numbers, page calls, and answering services efficiently at Brigham and Women's Hospital.
This role requires the ability to handle confidential patient information, manage emergency disaster codes, and maintain accurate on-call schedules for hospital staff.
Mass General Brigham values include patients, affordability, accountability, and diversity, offering competitive pay ranging from $17.71 to $22.79 per hour along with comprehensive benefits.
Matching Summary
The Senior Telecommunications Operator provides outstanding customer care by managing main numbers, page calls, and answering services efficiently at Brigham and Women's Hospital.
Salary
Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable
Skills & Requirements
Must-have
2+ years of call center experience
35 wpm typing speed
Excellent spelling and grammar skills
Windows applications knowledge
Ability to work evening shifts Tuesday-Saturday
Nice-to-have
Previous training experience preferred
Knowledge of medical terminology helpful
Experience with Sonant or USA Mobility systems
Confidence to assume supervisor duties
Strong inter-personal phone skills
Key Requirements
High School Diploma or equivalent required
2+ years of call center experience required
Excellent written and verbal communication abilities required